The reviewed request system and receiving support mailbox are still being prepared. This page does not submit a request or delete data. The game must not be submitted to stores as deletion-ready until a monitored request route and actual erasure process are operational.
How the reviewed process works
- Request deletion. Once enabled, use Profile → DELETE ACCOUNT in American Escape. Confirm your intent and, for protected profiles, your current password inside the game.
- Verify account ownership. A request must be associated with the authenticated account. A support request requires separate identity verification; an email naming someone else’s account is not sufficient authority to delete it.
- Review and erase. An operator reviews the account, its associated personal/game data, and any purchase-record retention obligations before processing erasure.
- Confirm completion. A queued request is not completed deletion. The operator must confirm actual completion and explain any necessary retained data.
Already uninstalled the game?
You should not have to reinstall merely to initiate a deletion request. The external support route will be listed here after its receiving mailbox and identity-verification process have been tested. It is not operational yet.
For a protected profile, use the email associated with that profile when the route is available. For Guest accounts, ownership may require the account identifier from the original installation; without identifying information, an operator may not be able to locate or verify a particular anonymous account.
What deletion means
Deletion is intended to remove the account and associated personal/game data, including supported cloud progress. Progress may no longer be recoverable. It is different from signing out, uninstalling, or simply removing local files.
Minimal purchase, fraud-prevention, or legally required records may need to be retained. Exact retention periods, backup handling, and the completion timeframe require operator review before the service opens. Account deletion does not automatically request a store refund.
Safety first
This website has no public deletion API or form. It cannot delete another person’s account. Never share passwords, email recovery codes, or signed-in session tokens in a support request.